Before

Before You Fly

Documents to prepare, what to ask the hospital in advance, medical records to bring, and how to plan your treatment timeline.
At Hospital

At the Hospital

Registration with your passport, kiosk check-in, seeing the doctor, and how tests and referrals work on the day.
Payment

Payment & Medication

How billing works, payment methods accepted, collecting prescriptions, and getting documents for insurance reimbursement.

The typical journey

Prepare

Choose a hospital, request a written quote, book your appointment, sort your visa and travel documents.

Arrive

Bring your passport and appointment confirmation. Register at the international department or cashier.

Treat

Consult, test, and treat. Most tests complete within hours; major procedures are scheduled and explained in advance.

Pay & Follow up

Settle the bill, collect medications, and request English discharge summaries and invoices for reimbursement.

Language help. International departments provide English-speaking staff. If you're outside an international department, bring a translator or use a translation app — see our translation guide.